Write to info@lesyeuxdambre.com with your order number in the subject line. Our team replies within one working day, usually between 10:00 and 18:00 IST. For urgent delivery questions, call +91 714 0670821 during the same hours.
How your order moves through our atelier
Tell us which pendant, earrings, or bracelet you have in mind. Mention the colour you prefer - honey, cognac, or caramel - and whether it is a gift.
Within two working days we reply with the exact resin tone, chain length, and stone options available for your piece. No vague promises, just what we can actually make.
Your jewellery is shaped, polished, and finished in small batches at our local workshop. Each piece is checked for smooth edges and secure clasps before it moves on.
Every order is wrapped in a gift box with a soft pouch and a care note. We ship across India with tracking, and returns stay open for 15 days after delivery.
How to reach our atelier team, when you can expect a reply, and where to find quick answers before you write to us.
Write to info@lesyeuxdambre.com with your order number in the subject line. Our team replies within one working day, usually between 10:00 and 18:00 IST. For urgent delivery questions, call +91 714 0670821 during the same hours.
Most messages get a first reply within 24 hours on weekdays. Requests sent on Saturday or Sunday are picked up on the next working day. If we need to check stock or a specific batch of resin, we may take an extra day before giving a full answer.
Yes, the atelier is open by appointment at 98, Chandpole, Rajkot - 295280. Write to us a day in advance so we can set aside time and show you the current small-batch collection. Walk-ins are possible but may have to wait while we finish an order.
Every order includes our standard gift box with a handwritten note if you mention it at checkout. For custom wrapping requests, send a message within 24 hours of placing the order and we will confirm the details before dispatch.
Take a photo of the item and the outer packaging, then email us within 48 hours of delivery. We will arrange a replacement or a return under our 15-day policy. Keep the original box until the issue is resolved.
Check the delivery and return notes on your order confirmation, or read the care guide included with each piece. For general questions about materials and sizing, browse the product pages first. If you still need help, the contact form is the fastest route. See our contact page for the full form and address details.