We answer every message within one working day, usually between 10:00 and 18:00 IST. If you write to us on a weekend, your note sits at the top of Monday's queue, so you will hear from us by Tuesday at the latest.
Orders are dispatched from our Rajkot workshop within two working days. Most metro cities receive parcels in three to five days, while smaller towns may take up to a week. You will receive a tracking link by email once your package leaves the atelier.
Yes. Each pair is kept under a comfortable weight by using hollow resin forms and thin hypoallergenic hooks. You can wear them from morning meetings to evening outings without strain, and the polished finish stays smooth against the skin.
We do accept small custom requests for pendants, usually in batches of five or more pieces. Write to us with your preferred tone, whether honey, cognac, or caramel, and we will confirm feasibility and timeline before starting the work.
Wipe pieces with a soft dry cloth after wearing and keep them away from perfumes and harsh cleaners. Store bracelets and pendants separately in the cotton pouch provided, so stones do not scratch the resin surface.
You have 15 days from delivery to request a return, provided the item is unused and in its original packaging. Once we receive the piece back at the workshop, a refund or exchange is processed within five working days.
Every order arrives in a lined gift box with a small card. If you mention a note during checkout, we will write it by hand and include it with the parcel at no extra charge.
Still unsure about sizing, materials, or delivery timelines? Reach out at info@lesyeuxdambre.com or call +91 714 0670821, and we will help you before you place an order. For order-related queries, our contact page has the full support desk details.
Tell us what you are looking for, and we will point you to the right collection, answer care questions, or help with an order. Expect a reply within one working day.
Every piece leaves our workshop with a promise: if you have a question about your order, a care tip, or a custom request, a real person from our Rajkot studio will get back to you. Here is how to reach us and what to expect.
We answer every message within one working day, usually between 10:00 and 18:00 IST. If you write to us on a weekend, your note sits at the top of Monday's queue, so you will hear from us by Tuesday at the latest.
Share your order number and the email address you used at checkout. That lets us pull up your parcel's status quickly, confirm the courier, and give you a realistic arrival window instead of a generic answer.
Yes. Small-batch production means we can adjust a pendant's shape, choose a different natural stone for a bracelet, or swap a chain length. Tell us what you have in mind and we will confirm feasibility and timing before we start.
Send a photo of the item and its packaging within 48 hours of delivery. We will arrange a replacement or a return under our 15-day policy, and we cover the shipping cost for the faulty piece.
Every order already comes in a lined gift box with a handwritten note if you ask for one. Mention the recipient's name and a short message in the order notes, and we will make sure it is included before sealing the parcel.
Our studio is at 98, Chandpole, Rajkot - 295280. Visits are by appointment only, so write to us first with a preferred date and time. We will confirm availability and show you the current collection in person.
Prefer to write directly? Use our contact page or check the terms of service for order and return details.