How we collect, use, and protect your personal information when you shop our handcrafted amber resin jewelry.
When you place an order or contact us through our website, we collect the details you provide in our forms: your name, shipping address, email address, and phone number. We also receive the content of any message you send us through the contact form. Additionally, our site automatically gathers technical data such as your browser type, device information, IP address, and pages you visit, which helps us understand how visitors use our store.
We use your personal information to process and deliver your orders, respond to your inquiries, and provide customer support. Your email address may be used to send order updates and, only if you have opted in, occasional news about new collections. Technical data helps us improve our website's performance and user experience. We do not sell your personal information to third parties.
Our website uses cookies to remember your preferences and to understand how visitors navigate our store. We use analytics tools that collect aggregated data about page views, session duration, and referral sources. These tools help us identify which products interest our customers and where we can improve the shopping experience. You can disable cookies in your browser settings, though some site features may not function properly without them.
Your personal information is stored on secure servers managed by our hosting provider. We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. Order information is retained for the period required by Indian tax and accounting regulations, after which it is securely deleted. We do not store payment card details on our servers; payment processing is handled by our payment gateway provider.
To operate our online store, we share limited data with trusted service providers: our hosting company, email delivery service, and payment processor. These partners access only the information necessary to perform their specific functions and are contractually obligated to protect your data. We do not authorize them to use your information for any purpose other than providing services to us.
You have the right to request access to the personal data we hold about you, ask for corrections if any information is inaccurate, and request deletion of your data where applicable. You may also withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. To exercise any of these rights, please reach out using the contact details below.
If you have questions about this policy or wish to make a privacy request, contact us at info@lesyeuxdambre.com or write to us at 98, Chandpole, Rajkot - 295280. You may also call +91 714 0670821 during business hours. We aim to respond to all privacy inquiries within 7 working days.
We are committed to transparent business practices. Our product descriptions accurately reflect the materials and craftsmanship of each piece, and we do not make misleading claims about the benefits of our jewelry. We do not use fake urgency, fabricated endorsements, or false scarcity to encourage purchases. This policy was last updated on 15 January 2025.